Question 1

Can I choose which repairer I use?

Accepted Answer

Yes, you as the customer have the right to choose which repairer you wish to repair your vehicle.

Question 2

Do I need to book an appointment for a quote?

Accepted Answer

Yes—while we don’t offer instant quotes, we recommend calling us to book a time for a vehicle assessment. This ensures we can inspect the damage thoroughly and provide an accurate, fair estimate.

Question 3

When will you repair my vehicle?

Accepted Answer

Once we have received written authorisation from your insurance company, we will order any parts required. When we know the delivery date of the parts we will contact you and book your vehicle in to be repaired.

Question 4

How long will the repair take?

Accepted Answer

Turnaround times vary depending on the job's complexity. We’ll give you a clear timeframe once we’ve assessed your vehicle.

Question 5

Do you offer loan vehicles?

Accepted Answer

Yes! We have a fleet of 7 loan vehicles available to keep you mobile while your car is being repaired. Ask us about availability and cost when you book your appointment.

FREQUENTLY ASKED QUESTIONS

Can I choose which repairer I use?

Do I need to book an appointment for a quote?

When will you repair my vehicle?

How long will the repair take?

Do you offer loan vehicles?